Cancellation & Refund Policy

Effective Date: October 1, 2022

At Abir Space Pvt Ltd, we strive to provide you with high-quality products and excellent customer service. However, we understand that sometimes cancellations and refunds are necessary. Please read the following policy carefully to understand the terms under which cancellations and refunds are accepted.

1. Cancellation Policy

You can cancel your order within 24 hours of placing it. After this period, cancellations will not be accepted.

How to Cancel Your Order:

To cancel your order, please contact us via:

Please provide your order details in your message to help us process your request quickly.

2. Refund Policy for Damaged Products

If you receive a damaged product, we offer a refund, provided you follow the steps outlined below.

Steps to Process a Refund for a Damaged Product:

  1. Product Opening Video: You are required to take a video while opening the product package to verify any damages.
  2. Share the Video: Send the video along with details of the damage to:
  3. Review and Processing: Upon receiving the video, we will review the claim and process the refund if the product is found to be damaged.
  4. Refund Timeline: We will refund order amount within 48 hours after we receive return product.

Please note that failure to provide a product opening video may result in the rejection of the refund claim.

3. Important Notes

  • Refunds are only applicable if the product is damaged.
  • Refund requests without a product opening video will not be accepted.
  • Refund processing time will depend on your original payment method and bank's processing time.

4. Contact Information

For any inquiries or further assistance regarding cancellations or refunds, please contact us:

This Cancellation & Refund Policy was last updated on October 1, 2024